Business Phone Services: Cloud Calling for Growing Businesses
Why switch to a cloud-based phone system?
Using a cloud-based business phone system replaces an old-fashioned office phone line, so your team can make and take calls from a desk phone, a laptop or a mobile, wherever they happen to be working. Our VoIP phone system is delivered by Focus Group, built specifically for growing businesses.
Calls that keep up with your day
Reliable, business-grade call quality backed by a strong uptime commitment, so customers get through the first time (not the third).
Support that knows a dead phone line costs you business
Access to dedicated business support, rather than a generic residential queue, when something needs sorting quickly.
Built to grow with your team
Add or remove users as the business changes, without ripping out hardware switching to a whole new system.
Already a business broadband customer?
If your business is already using Focus Group for business broadband, adding a VoIP business phone service alongside it is quick, since we already know the connection and the setup.
Who is the business phone system for?
Small businesses and start-ups that need a proper business number, rather than giving out a personal mobile
Businesses still using an old-style landline, since the PSTN switch off means traditional phone lines are being phased out UK-wide
Teams working across multiple sites e.g. a mix of office and remote working, since calls can follow the person rather than a single desk
Growing teams that want to add phone users as they hire, rather than committing to a fixed, on-site phone system
How the VoIP business phone system works
Tell us about your business
Roughly how many people need a phone line, the current setup, and whether existing numbers need to be kept.
Focus Group recommends the right plan
Matched to how your team actually makes and takes calls.
Get set up with minimal disruption
Existing numbers can usually be transferred across, and most businesses are up and running within days rather than weeks.
What's included with business phone services
- Keep an existing business number when switching over
- Make and take calls from a desk phone, mobile app, or a laptop
- Call routing, so incoming calls reach the right person or team automatically
- Optional call recording, useful for training or keeping a record of important calls
- Strong uptime and UK-based business support
- Easy to scale up or down as your team changes
Who delivers the VoIP business phone system?
Our business phone service is delivered in partnership with Focus Group, an established UK business communications provider, supporting businesses across the country with phone systems and connectivity.
Get started for your business
Frequently asked questions
Got more questions? Take a peek at our Info Hub – your go-to source for quick answers.
What is a VoIP business phone system?
A VoIP business phone service is a cloud-based business phone system, delivered by Focus Group, that lets a team make and take calls over the internet instead of a traditional phone line, from a desk phone, mobile app or laptop.
How much does a business phone system cost, and what does the first 30 days free include?
Our business phone service comes with a first 30 days free offer for new business customers. Full pricing and what’s included in the free period will be confirmed before this goes live.
Do I need business broadband to use Focus Group’s business phone service?
This depends on how the service is set up by Focus Group. It’s worth checking whether the business phone service can run on any reliable business internet connection, or whether it needs to be paired with Business Broadband, before this answer is finalised.
Can I keep my existing business phone number?
In most cases, yes. Existing numbers can usually be transferred across, so switching doesn’t normally mean changing the number customers already know.
Is the business phone service the same as a VoIP phone system?
Yes, Focus Group’s business phone system uses VoIP (Voice over Internet Protocol) technology, which sends calls over an internet connection instead of a traditional copper phone line.
Can my team use business phone services across more than one site, or when working remotely?
Yes. Because calls are handled in the cloud rather than tied to a single physical line, team members can make and take business calls from any location with a good internet connection, using the app or a desk phone.
Will the cloud phone system help with the PSTN switch off?
Yes, the business phone service is a digital, VoIP-based system, so switching to it now moves a business off the traditional copper network ahead of the UK-wide PSTN switch off deadline of 31 January 2027.